Returns and Refund Policy

ORIGINALS:

We have a 14-day return policy on all original work, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

FINE ART PRINTS:

We are not able to offer refunds or returns as all prints are made to order.

We do allow exchanges only on "Unframed" prints within 7 calendar days from the date of delivery, for prints in undamaged condition. The buyer is responsible for all shipping charges associated with an exchange, paying any difference in price, and will be charged a 5% restocking fee based on the total price of the original print(s) being exchanged.

In the unlikely event your print arrives damaged, please inform the courier and take a photo of the damage, including the packaging and we will arrange a replacement for you.

To start an exchange or return, you can contact us at hello@annajoyboyd.com. Once accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting an exchange / return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  If your item arrives damaged please contact us within 24hrs so that we can arrange a replacement.  If issues are reported after 24hrs replacements may not be possible. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.